Frequently Asked Questions About Our Terms
If we detect a breach — such as using another person's payment method, creating duplicate accounts, or exploiting a game feature — we can suspend your account and hold your wallet balance. We'll email you explaining why. You have 30 days to appeal through support with evidence that the breach was accidental.
No. Your account is personal and non-transferable. Only you can withdraw, and only to the payment method you registered during sign-up. If a family member wants to play, they must open their own account with their own payment method — DANA, OVO, GoPay or QRIS.
We share only what local law requires: deposit amounts and dates with your bank or DANA/OVO/GoPay/QRIS provider for transaction matching, and account suspension records with regulators where mandated. We never sell your email or phone number to third parties.
Withdrawals to DANA, OVO, GoPay and QRIS usually clear within 5 to 60 minutes during business hours. Bank transfers may take 1–3 business days. Minimum withdrawal is Rp 50,000. We process only one withdrawal per hour to reduce fraud.
Yes, we can close your account without notice if we detect fraud, repeated term breaches, or regional regulatory changes that block access. We'll refund any wallet balance to your registered payment method within 10 business days.
Open your account, go to Account > Terms & Settings, and click Download Full Policy. You'll get a PDF dated with the version number. We also email you a copy when you register and whenever we update the terms.
We update our terms when local law changes or we introduce new features. When we do, we email all active accounts with a summary and a 14-day review period before the new terms take effect. Continued play means you accept the update.
